WEBSITE PRIVACY NOTICE

Thank you for visiting our website.  The policy discussed in this Website Privacy Notice (‘the “Policy”) describes the online policy practices of Personal Touch (“PTHC”) and applies to anyone visiting or using our websites (e.g. https://www.pthomecare.com).  By accessing the features of our websites, you indicate that you have read, understand, and agree to be bound by the terms of this Website Privacy Notice.  If, at any time you do not agree to the terms of this Policy, please do not use the interactive features of our website.

We share the concerns of our visitors to our publicly accessible internet websites that link directly to this Website Privacy Policy (the “Policy”) regarding the protection of personal information online. This Policy describes our practices as they apply to the privacy of the information that we collect from only our website.  Please read this Policy before using our website.

  1. Scope

This privacy statement applies to information collected through our websites and related mobile applications.  This privacy statement also applies to information shared with us by our approved vendors and other approved third-party sources.

This privacy does not apply to the following items:  information collected from you whether offline or through unrelated websites or online applications that do not display or link to this privacy statement; or information that would be considered Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”). Our use and disclosure of PHI is discussed in our Notice of Privacy Practices.

  1. Data Security

We are committed to protecting the privacy of personal information you provide to us through our website.  While we earnestly attempt to protect your personal information, we cannot guarantee the security of any information you transmit to us through our website or other online applications.  For this reason, any personal information you provide to us is done at your own risk.

In addition, please note that email is usually not considered to be a secure means of transmitting information, so please do not email PTHC any confidential, financial, or sensitive information unless you are using a secured email.  Non-encrypted electronic communications (including the use of most free e-mail accounts) may be intercepted while in transit to us and viewed by other internet users without your knowledge and permission.  If you prefer, you may contact us by calling our office at the numbers provided on our website.

Likewise, texting is usually not a secure means of transmitting information, so please do not send any confidential or sensitive information to PTHC by text unless you are using a secure, HIPAA-compliant texting app.

  1. Information Personal Touch Collects Through the Site

Information you share with us will be used to perform administrative, technical, hosting, or other functions that help us serve you better and to manage our site.

There are a few basic types of information we may collect through our websites:

Aggregate Information refers to anonymous information from sources such as ad trackers, cookies, pixel tags, and server log files.  This anonymous information may be collected by us or by third parties with whom we have contracted to provide services to us.  We may maintain and use aggregate data or other non-identified or de-identified information such as user feedback, online traffic patterns, usage patterns and statistics, and device data.

    1. Ad trackers is the use of technology to identify and collect information about a website’s visitors.  They are used mainly for advertising purposes.
    2. Cookies are data that a web server transfers to an individual’s computer or mobile device that most websites use to help facilitate a visitor’s access to and use of a particular website.  The use of cookies is an industry standard.  Only the website that transferred a particular cookie can read, modify, or delete it.  If you do not want information collected through the use of cookies, you can easily disable cookies by using the settings feature for your internet browser.
    3. Pixel Tags are used to compile aggregate statistics about website usage and response rates.  Pixel Tags allow a company to determine how many times its website has been visited and which pages of the website have been visited.  Pixel Tags can also deliver branded services and help determine the effectiveness of advertising and promotional campaigns.
    4. A server log file is a simple text document that contains all activities of a specific server for a specified period of time, that is automatically created and maintained by the server.  The information contained in a server log file includes your Internet Protocol (“IP”) address.  Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider (“ISP”).  Other information may include the domain from which you access the internet and the date and time of your visit.  The server log file provides a detailed insight into how, when, and whom a website or the application was accessed.  A server log file can help a hosting company identify suspicious network profiles or threats and can also deliver information regarding connectivity issues.
  1. Protected Health Information (PHI) is any electronic, paper, or oral data that can be used to identify an individual patient’s health or medical condition, or treatment.  If you use a website to search for a healthcare provider or to schedule an appointment, the collection of information from visitors to those pages (e.g., IP addresses, email addresses) may qualify as PHI.
  1. Personal Identifying Information (“PII”) refers to information that can be used to identify you, such as your name, address, phone number, and email address.  When you send an email to us, request information from us, or complete a questionnaire, you are likely providing PII to us.  We will use the PII you provide to us only to satisfy the purpose for which you provided it.  As a general rule, Personal Touch does not collect PII from you when you visit our websites unless you voluntarily provide it to us.  You are not required to provide PII to us through our website.  If you provide your personal information to us through our website, you are giving permission to us to use your information for a specific purpose.
  1. Sharing of Information

PTHC does not share, sell, or exchange any of your PII, PHI, or any specific details about you personally without your consent, as is needed for business purposes, or as may be required or permitted by law.

PTHC may share your PII or PHI with select vendors as needed.  For example, we employ vendors to provide services such as fraud prevention, digital platforms, data security, and data storage.  We require these vendors to keep your PII and PHI confidential and adhere to the applicable privacy and security laws to perform their contractual obligations to us.

  1. Third Party Websites and Applications

This Website Privacy Policy applies only to our websites.  It does not apply to any third-party websites.  Our websites may contain links to websites or platforms operated by third parties.  PTHC does not make any representations or warranties regarding any third-party websites you may access through our website.  These websites are independent from PTHC, and we cannot control or take responsibility for their services, information, or other activities.  Additionally, the third parties have their own privacy policies that may differ from our Privacy Policy.  If you provide personal information through one of the third-party sites, you are subject to the privacy policy of that website’s owners, not PTHC’s Website Privacy Policy.   Accordingly, we strongly encourage you to read the privacy policy on any other websites before providing any personal or other sensitive information on or through them.

  1. Disclosure of Information for Law Enforcement and to Third Parties

We may disclose PII or PHI as required by law such as to comply with a subpoena or if requested by law enforcement to investigate fraud, or to respond to a government request.  If disclosure is necessary, we will do so only in compliance with federal and other applicable law.

  1. For Additional Information or to Submit Questions

In addition to the terms and conditions of this Policy, your use of our website is also subject to the Terms and Conditions of Use, which can be accessed separately.  If you have any questions or comments about this privacy statement or the ways in which we use the information we collect online, please do not hesitate to contact us using the contact link provided on our website.

SMS / Text Messaging Privacy Policy

At Personal Touch Holding Corp. and its subsidiaries (“Personal Touch”), we value your privacy and are committed to protecting your personal information.  This portion of the Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt-in to receive text/SMS (short message service) messages from us.

Information We Collect

We collect personal data such as names and phone numbers when you opt into our SMS program.

We also need to document your consent to use our text messaging services

How We Use Your Information

We use your information to:

  • Provide information to you
  • Respond to your inquiries
  • Monitor and analyze trends, usage, and activities related to our SMS/texting services

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy.  We may share your information with:

  • Service Providers: Third-party vendors who assist us in providing and operating our SMS/texting services and conducting our business.
  • Legal Compliance: When required by law, such as to comply with a subpoena or similar legal processes.
  • Business Transfers: In connection with a merger, sale of Company assets, or other business transaction.
  • Personal Touch will not share your SMS consent with third parties or affiliates for marketing purposes.

User Rights

You have the right to opt out of our SMS program at any time.  You can also request access to your data or ask for it to be deleted.

Data Security

We implement a variety of security measures to maintain the safety of your personal information.  Despite our efforts, however, no method of electronic or internet transmission or storage is completely secure.

Your access to and use of the SMS and text messaging system is at your sole risk.  The system and services are provided on an “as is”, “as available” and “with all faults” basis.  Thus, to the fullest extent permissible by law, Personal Touch and its subsidiaries, as well as their respective employees, directors, members, managers, shareholders, vendors, contractors, and workforce hereby disclaim and make no representations, warranties, endorsements; or promises, express or implied, as to:

Personal Touch offers its test messaging program for recruiting and other designated uses.  From time to time, Personal Touch may use standard testing or an automated dialing system to deliver text messages to you.  You agree not to use Personal Touch’s SMS and messaging system for any illegal or unlawful purposes.

SMS/Text Messaging Terms of Service

By opting into SMS from a web form or other medium, you agree to receive SMS messages from Personal Touch Holding Corp. and its subsidiaries.  These messages include SMS messages for appointment scheduling and location information.  Messaging frequency may vary.

Depending on the terms of your data plan, message and data rates may apply.  If you have any questions concerning such rates, please contact your mobile provider.

Personal Touch does not impose a user fee for sending or receiving SMS or text messages.

Usage and keywords:

Opt-in by texting START

Opt-out or cancel at any time by texting STOP

For technical assistance, text HELP or visit our website at https://pthomecare.com