WEBSITE PRIVACY NOTICE

Thank you for visiting our website.  The policy discussed in this Website Privacy Notice (‘the “Policy”) describes the online policy practices of Personal Touch (“PTHC”) and applies to anyone visiting or using our websites (e.g. https://www.pthomecare.com; https://personaltouchcdpap.com; https://www.pthomecareva.com).  By accessing the features of our websites, you indicate that you have read, understand, and agree to be bound by the terms of this Website Privacy Notice.  If, at any time you do not agree to the terms of this Policy, please do not use the interactive features of our website.

We share the concerns of our visitors to our publicly accessible internet websites that link directly to this Website Privacy Policy (the “Policy”) regarding the protection of personal information online. This Policy describes our practices as they apply to the privacy of the information that we collect from only our website.  Please read this Policy before using our website.

  • Scope

This privacy statement applies to information collected through our websites and related mobile applications.  This privacy statement also applies to information shared with us by our approved vendors and other approved third-party sources.

This policy does not apply to the following items:  information collected from you whether offline or through unrelated websites or online applications that do not display or link to this privacy statement; or information that would be considered Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”) collected by unrelated websites or unrelated links. Our use and disclosure of PHI is discussed in our Notice of Privacy Practices.

  • Data Security

We are committed to protecting the privacy of personal information you provide to us through our website.  While we earnestly attempt to protect your personal information, we cannot guarantee the security of any information you transmit to us through our website or other online applications.  For this reason, any personal information you provide to us is done at your own risk.

In addition, please note that email is usually not considered to be a secure means of transmitting information, so please do not email PTHC any confidential, financial, or sensitive information.  If you prefer, you may contact us by calling our office at the numbers provided on our website.

  • Information Personal Touch Collects Through the Site

Information you share with us will be used to perform administrative, technical, hosting, or other functions that help us serve you better and to manage our site.

There are a few basic types of information we may collect through our websites:

  • Aggregate Information refers to anonymous information from sources such as ad trackers, cookies, pixel tags, and server log files.  This anonymous information may be collected by us or by third parties with whom we have contracted to provide services to us.  We may maintain and use aggregate data or other non-identified or de-identified information such as user feedback, online traffic patterns, usage patterns and statistics, and device data.
    • Ad trackers is the use of technology to identify and collect information about a website’s visitors.  They are used mainly for advertising purposes.
    • Cookies are data that a web server transfers to an individual’s computer or mobile device that most websites use to help facilitate a visitor’s access to and use of a particular website.  The use of cookies is an industry standard.  Only the website that transferred a particular cookie can read, modify, or delete it.  If you do not want information collected through the use of cookies, you can easily disable cookies by using the settings feature for your internet browser.
    • Website Analytic Tools are used to compile aggregate statistics about website usage and response rates.  Pixel Tags allow a company to determine how many times its website has been visited and which pages of the website have been visited.  Pixel Tags can also deliver branded services and help determine the effectiveness of advertising and promotional campaigns.
    • A server log file is a simple text document that contains all activities of a specific server for a specified period of time, that is automatically created and maintained by the server.  The information contained in a server log file includes your Internet Protocol (“IP”) address.  Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider (“ISP”).  Other information may include the domain from which you access the internet and the date and time of your visit.  The server log file provides a detailed insight into how, when, and whom a website or the application was accessed.  A server log file can help a hosting company identify suspicious network profiles or threats and can also deliver information regarding connectivity issues.
  • Protected Health Information (PHI) is any electronic, paper, or oral data that can be used to identify an individual patient’s health or medical condition, or treatment.  If you use a website to search for a healthcare provider or to schedule an appointment, the collection of information from visitors to those pages (e.g., IP addresses, email addresses) may qualify as PHI.
  • Personal Identifying Information (“PII”) refers to information that can be used to identify you, such as your name, address, phone number, and email address.  When you send an email to us, request information from us, or complete a questionnaire, you are likely providing PII to us.  We will use the PII you provide to us only to satisfy the purpose for which you provided it.  As a general rule, Personal Touch does not collect PII from you when you visit our websites unless you voluntarily provide it to us.  You are not required to provide PII to us through our website.  If you provide your personal information to us through our website, you are giving permission to us to use your information for a specific purpose.
  • How We Use Your Information

PTHC may use the information collected from you through this website, for various purposes as permitted by applicable law.  Examples of these purposes include:

To process your application or request

Provide, deliver, analyze, and administer our Services (including in connection with the performance of a contract

To fulfill the request for which you provided the data and for other reasonably related purposes we determine are appropriate.  For example, if you have requested information from us, we may process the personal data you provided to respond to you with the information requested, or if you have provided personal data for recruitment purposes, we may process that data to confirm your references and educational background, to consider your suitability for any current or future recruitment requirements or to contact you about your job application

To improve customer service and the overall experience with PTHC

To contact you about other services and products we offer unless you have opted out of receiving such communications.

To generate and analyze statistics about the preferences of users on our platform

To detect, prevent, and respond to fraud; intellectual property infringement; violations of our Terms and Conditions; and violations of applicable laws and regulations

To exercise or defend our legal rights, or to comply with local and federal laws, regulations, and legal processes

We do not knowingly or intentionally collect information from any person under 13 years of age.  If you become aware that such information has been provided by a child under the age of 13, please contact us via the details set forth in the “Contact” section on our website.

  • Sharing of Information

PTHC does not share, sell, or exchange any of your PII, PHI, or any specific details about you personally without your consent, as is needed for business purposes, or as may be required or permitted by law.

PTHC may share your PII or PHI with select vendors as needed.  For example, we employ vendors to provide services such as fraud prevention, digital platforms, data security, and data storage.  We require these vendors to keep your PII and PHI confidential and adhere to the applicable privacy and security laws to perform their contractual obligations to us.

  • Third Party Websites and Applications

This Website Privacy Policy applies only to our websites.  It does not apply to any third-party websites.  Our websites may contain links to websites or platforms operated by third parties.  PTHC does not make any representations or warranties regarding any third-party websites you may access through our website.  These websites are independent from PTHC, and we cannot control or take responsibility for their services, information, or other activities.  Additionally, the third parties have their own privacy policies that may differ from our Privacy Policy.  If you provide personal information through one of the third-party sites, you are subject to the privacy policy of that website’s owners, not PTHC’s Website Privacy Policy.   Accordingly, we strongly encourage you to read the privacy policy on any other websites before providing any personal or other sensitive information on or through them.

  • Disclosure of information for law enforcement and to third parties

We may disclose PII or PHI as required by law such as to comply with a subpoena or if requested by law enforcement to investigate fraud, or to respond to a government request.  If disclosure is necessary, we will do so only in compliance with federal and other applicable law.

  • For Additional information or to submit questions

In addition to the terms and conditions of this Policy, your use of our website is also subject to the Terms and Conditions of Use, which can be accessed separately.  If you have any questions or comments about this privacy statement or the ways in which we use the information we collect online, please do not hesitate to contact us using the contact link provided on our website.

  • Changes to this Privacy Policy

We may update or change portions of this Privacy Policy to reflect changes in our practices or changes to applicable laws and regulations.  Please check this Privacy Policy from time to time so you are aware of any changes or updates to this Privacy Policy, which may be indicated by a change in the “Last Updated” date noted at the beginning of this document.

  • Your Acceptance of These Terms

By using this Website, you signify your acceptance of this policy and terms of use.  If you do not agree to this policy, please do not use our website.  Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions or concerns, please direct them to https://pthomecare.ethicspoint.com

or e-mail at privacy@pthomecare.com