***Important Announcement

First, we would like to thank you for your commitment to providing amazing service to our Personal Touch patients!

Effective September 1, 2023, in accordance with Section 120006(a) of the 21st Century Cures Act, Personal Touch Home Care of New York, Personal Touch Home Care of Long Island, and Personal Touch Home Care of Westchester will no longer accept timesheets for recording working hours.

Moving forward, it is mandatory for all Home Health Aides and Personal Care Aides to clock in and out daily either from the patient’s home or through the HHAeXchange Mobile app. We have found that those of you who are currently using the HHAeXchange app find it easier than both paper timesheets and using the patient’s phone. Therefore, we strongly encourage you to adopt the app for seamless time management.

If you have not yet downloaded the HHAeXchange Mobile app or have questions regarding its usage, we are here to assist you. Please don’t hesitate to contact us at (718) 727-7212, and one of our dedicated Caregiver Relations Representatives will provide the necessary guidance and support.

To facilitate this transition, we have an exciting announcement. For a limited time only, you can earn points through the All-Star Rewards Program if you use the Mobile App to clock in and out. This presents a valuable opportunity for you to earn points and enjoy the benefits of the rewards program. We encourage you to embrace this opportunity and not miss out on the chance to earn points.

Please note that the use of the HHAeXchange Mobile app for clock-in/out is a requirement for all caregivers. By adhering to this directive, we ensure accurate time tracking, compliance with regulations, and streamlined operations.

Thank you for your cooperation and commitment to upholding these new procedures. Should you have any further queries or require assistance, please do not hesitate to reach out to us. We are here to support you throughout this transition.