Personal-Touch Home Care began operations in 1974, and since that time has grown into a national company with more than 50 locations in 13 states. Each office is a separate corporate entity, but all bear the name "Personal-Touch". Each office is licensed by the State in which it operates and 34 of the offices are certified as home health agencies offering Medicare services.

Personal-Touch provides home health care personnel and related services to individuals in their homes, and is available 24-hours per day, seven days per week. The Company's caregivers consist of Registered Nurses, Licensed Practical/Vocational Nurses, Licensed Physical, Speech, and Occupational Therapists, Medical Social Workers, and Trained Paraprofessionals. The Company, through its pool of approximately 3,000 nurses, provides skilled observation and assessment of the patient's physical and mental status, monitors the medication and dietary needs of the patient, administers appropriate clinical treatments, and provides instruction to patients and families. The Company's pool of approximately 12,000 paraprofessionals (comprising home health aides and personal care aides) assist patients with health related tasks and the activities of daily living.

In addition to traditional home health services, Personal- Touch has developed specialty programs including mental health, pediatric, maternal/child, hospice, rehabilitation and others. Personal-Touch also provides on a limited basis supplementary staffing to nursing homes and hospitals. In 1996, Personal-Touch opened its first Early Intervention home program and education center. Through a subsidiary, Personal-Touch also provides home medical equipment in the New York market.

Continuous Quality Improvement

In keeping with the company's philosophy of providing the highest quality of care, Personal-Touch offices are CHAP accredited. The hallmark of this process has been the implementation of a far reaching and outstanding Performance Improvement Program for the entire company.

Personal-Touch is committed to Performance Improvement. The goal of our program is to effect quality patient outcomes in a financially responsible manner.

Each office actively participates in the program, which consists of but is not limited to the following:

• Continuous patient outcome based quality monitoring
• Staff recruitment, training, orientation and continuing education programs
• Clinical staff competency program
• Ongoing clinical record/utilization review
• Formal and informal employee satisfaction assessment
• Ongoing patient benchmarking
• Ongoing system/process improvement teams
• Risk management program
• Annual program evaluation which identifies the extent to which the agency programs are adequate,
  effective, and efficient in use of all manpower and financial resources